Some questions to consider when considering captioning services:
- Does your company follow the CRTC guidelines [PDF] for captioning videos as provided in Closed Captioning Standards and Protocol for Canadian English Language Television Programming Services?
- How long have you been providing captioning services?
Additional questions when considering a vendor:
- What is the cost per minute to create a verbatim transcript?
- What is the price difference between open, roll-up and pop-on captions?
- Is there a discount for series of orders?
- What is the fee structure for editing?
- What is your average turnaround time for an hour length video?
- Do you handle the obtaining of copyright approvals?
- Are you able to convert video formats to meet your requirements or do we need to provide the video to you in a specific format?
- What is your cancellation policy?
- What are your billing options?