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Questions for Potential Providers of Captioning Services

Some questions to consider when considering captioning services:

  • Does your company follow the CRTC guidelines [PDF] for captioning videos as provided in Closed Captioning Standards and Protocol for Canadian English Language Television Programming Services?
  • How long have you been providing captioning services?

Additional questions when considering a vendor:

  • What is the cost per minute to create a verbatim transcript?
  • What is the price difference between open, roll-up and pop-on captions?
  • Is there a discount for series of orders?
  • What is the fee structure for editing?
  • What is your average turnaround time for an hour length video?
  • Do you handle the obtaining of copyright approvals?
  • Are you able to convert video formats to meet your requirements or do we need to provide the video to you in a specific format?
  • What is your cancellation policy?
  • What are your billing options?