Questions for Potential Providers of Captioning Services

Some questions to consider when considering captioning services:

• Does your company follow the CRTC guidelines [PDF] for captioning videos as provided in Closed Captioning Standards and Protocol for Canadian English Language Television Programming Services?
• How long have you been providing captioning services?

Additional questions when considering a vendor:

• What is the cost per minute to create a verbatim transcript?
• What is the price difference between open, roll-up and pop-on captions?
• Is there a discount for series of orders?
• What is the fee structure for editing?
• What is your average turnaround time for an hour length video?
• Do you handle the obtaining of copyright approvals?
• Are you able to convert video formats to meet your requirements or do we need to provide the video to you in a specific format?
• What is your cancellation policy?
• What are your billing options?